PRIVACY POLICY
Merino Insurance Services Inc. respects your privacy and is committed to protecting the personal information you provide through our website, forms, appointments, phone calls, email communications, and SMS communications.
Legal
Privacy Policy
Effective Date: July 12, 2026
Information We Collect
- Name
- Email address
- Telephone number
- Mailing address
- Appointment information
- Insurance-related information voluntarily provided by the consumer
- Communication preferences
- SMS consent records
- Information submitted through website forms
How We Use Information
- Respond to inquiries
- Schedule and manage appointments
- Provide requested insurance information
- Assist with Medicare, health insurance, and life insurance services
- Send appointment confirmations and reminders
- Provide customer service follow-ups
- Send Medicare Annual Enrollment Period reminders and educational information
- Communicate with consumers who have expressly consented to receive SMS messages
- Maintain business, compliance, and consent records
SMS Communications
Users may receive SMS messages only after providing consent. Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing any product or service.
Users may reply STOP at any time to opt out of SMS messages and HELP for assistance.
Mobile Information and SMS Consent
Mobile phone information and SMS consent records will not be sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes.
Information may only be shared with service providers when necessary to operate our communications, scheduling, website, or insurance-service systems, and only for legitimate business purposes.
How We Obtain Consent
Consent may be obtained through an unchecked consent box on our website forms or through documented written or verbal consent provided directly to Merino Insurance Services Inc.
Purchased lead lists and Do Not Call screening alone are not treated as SMS consent.
Cookies and Website Information
Our website may use cookies or similar technologies to improve functionality, analyze website activity, and provide a better user experience.
Data Protection
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
Third-Party Services
Our website and communications may use third-party service providers such as website hosting, scheduling, email, CRM, and SMS providers. These providers may only process information as necessary to provide their services.
Data Retention
We retain information only as long as reasonably necessary for business, regulatory, legal, customer service, and compliance purposes.
Consumer Choices
Consumers may request access, correction, or deletion of their personal information, subject to applicable legal and regulatory requirements.
Contact Us
For privacy questions or requests, contact:
Merino Insurance Services Inc. Website: https://merino-insurance.com
Changes to This Privacy Policy
We may update this Privacy Policy when necessary. The most recent version will always be posted on this page.